The California Public Utilities Commission and the Attorney General of California investigated Comcast in conjunction with the erroneous publication on Comcast’s online directory, in phone books, and through directory assistance, of the telephone number, name and address of certain Comcast XFINITY Voice customers who had elected to have non-published service. The publication occurred in Comcast’s online directory between July 1, 2010 and December 10, 2012.Top
In December of 2012, Comcast identified and corrected the error. Comcast has since enhanced various operational procedures to further protect customers' non-published information. As part of the settlement Comcast must also commission an annual third-party audit of its directory listing distribution agent, to insure that they are complying with the terms of its agreements.Top
You are included in the Settlement if you were an XFINITY Voice customer in California between July 1, 2010 and December 10, 2012 with a non-published or non-listed number whose information was mistakenly published by Comcast in their online directory.
The term “XFINITY Voice” refers to the residential telephone service offered by Comcast.Top
In recognition of the inconvenience you may have experienced, if you are or were a non-published or non-listed Comcast XFINITY Voice customer whose information was published, you are entitled to a payment or bill credit of $100.
If you are a customer who, as of August 2014, was identified as having expressed personal safety concerns due to the publication of your listing information, you are entitled to an additional payment. These funds are being made available pursuant to a settlement that Comcast entered into with the California Public Utilities Commission and the California Attorney General and can be used to defray the costs of a home security system or other safety services.
Those who have not already received a refund of their non-published or non-listed service charges for the period of time that their listing information was published will also be entitled to a refund of those charges.Top
You do not have to do anything to receive the $100 credit or refund of the non-pub charges you paid. If you are among those customers affected, you will be sent a notification letter automatically. If you are one of the customers who had contacted Comcast regarding safety concerns, you will need to complete and return the W-9 form included in your letter before receiving additional compensation.Top
If you are owed a $100 payment or a service charge refund, you should have received a check along with the letter that was sent to you. If you are receiving an additional payment due to your safety concerns, your check will be mailed when the Restitution Administrator receives your completed W-9 form. If you have not received a letter, and believe that you are entitled to compensation, please contact Gilardi, the Restitution Administrator, at 1-888-568-8479.Top
If you need a new check or it should be sent to a different address, please email Gilardi, the Restitution Administrator, at info@NonPubRestitution-CA.com with your updated mailing address.Top
Comcast took corrective action in December of 2012 by removing non-listed names, addresses and XFINITY Voice telephone numbers from its online directory, Ecolisting.com. However, they cannot restrict or control other sites and sources that may have saved this information. As a result, this information may still be available through other online directories or public sources.
If you are a current XFINITY Voice customer or have the same telephone number that you had with your XFINITY Voice service, it may be advisable to change your telephone number. If this is something you would like to do, please contact your current service provider. If you are a current XFINITY Voice customer, you may call Comcast at 1-855-290-6262 and Comcast will change your number at no cost to you.
You also may wish to consider contacting online directories, such as whitepages.com and yp.com. Another option is to use an online personal data removal service to seek further removal of your listing information from the Internet.Top
If you have questions, you can call Gilardi, the third party Restitution Administrator, at 1-888-568-8479. If you are a current Comcast customer, you can call their dedicated toll-free helpline at 1-855-290-6262.
Please do not contact the Court.Top